Patient Resources

Family Health Center of Ashland City participates in a wide range of health insurance plans. We are currently in network with the following:

• TennCare (Medicaid)
• Medicare
• United Healthcare
• TN Blue Cross Blue Shield
• Aetna
• Cigna
• Amerigroup
• Farm Bureau
• AARP
• Humana
• WellCare

Note: You should always check with your health plan to verify plan and product coverage as this is not an exhaustive list, and plans change frequently.

We are a primary care provider.  We provide urgent/acute and routine follow-up care for our established patients.  We do not provide dental or obstetric care.

We are accepting new patients into our practice. Please call our office to schedule your first visit.

Please bring your insurance card and a photo ID, as well as a list of your current medications, to all appointments.

We do have a 24-hour cancellation policy.  Please call our office to either cancel or reschedule. While we do understand that occasionally an emergent circumstance may arise that will keep you from coming, a simple phone call alerting us to that effect would allow us to schedule another patient in your time slot. If you fail to keep your appointment without notifying us, you will be charged a $30 no-show fee.  If you make a habit of no-showing, we will ask you to find another healthcare provider.

If you arrive late for your appointment, you are intruding on someone else's appointment time and may be asked to reschedule or to wait until we can work you in. If you are going to be more than 10 minutes late for your appointment, please call the office to let us know, and we will determine whether you need to reschedule.

If you have labs or a pathologic procedure performed during your visit, or if we send you to another facility for any diagnostic imaging, it may take 2-14 days for us to receive your results. Once the results return to us, they will automatically upload to your patient portal. The provider will make notes for you when s/he reviews the results, which will also be visible on your portal. If you are not a registered portal user, then someone from our office will call you directly.

Please note: You will receive a separate bill from the lab, pathologist or radiologist for their services. If you have questions regarding your bill, please call the number on your invoice.

If you are on routine maintenance medications, please check with your pharmacy to see whether you have refills on file. If not, your pharmacy will contact us to authorize further refills. Our office will only contact you if you need to have a follow-up office visit or labs drawn for further refills. Please allow 2-3 days for prescription renewals to process.

If you wish to be referred to a specialist for a new problem, please schedule an appointment with us to discuss the issue and our recommendations. We cannot refer you for a problem which we have not evaluated. If our referral coordinator is arranging a referral to a specialist or testing facility, she will contact you as soon as the appointment has been made. Please allow up to 7 days for her to complete the referral and contact you.

Please have the courtesy to call the specialist or testing facility if you cannot make your appointment that day. It is your responsibility to reschedule your own appointment if the day or time we set up is not convenient

Most insurance plans will not pay for a physical examination and treatment of an acute issue on the same day. If you feel your acute problem is more concerning than your scheduled physical, we will address the problem and your physical will be rescheduled.